FAQs and Warranty

1. Are Ultimate Bike Racks compatible with eBikes?

Yes. Our racks are designed specifically to handle the added weight and size of eBikes, while still working great for standard bicycles. Always check the listed weight capacity to ensure proper fit.

2. Do your racks require assembly?

3. Will the rack fit my vehicle?

4. Can I access my trunk or tailgate with the rack installed?

5. How many bikes can the rack carry?

6. Are my bikes secure while driving?

7. What kind of warranty do Ultimate Bike Racks include?

8. What hitch size do I need?

9. How much weight can your racks support?

10. Do I need to remove my eBike battery before transporting?

11. Will the rack block my backup camera or sensors?

12. Can I leave the rack on my vehicle all the time?

13. Does the rack fold up when not in use?

14. Are the racks lockable?

15. What maintenance does the rack require?

16. Can I use the rack with carbon frame bikes?

17. Where are Ultimate Bike Racks designed?

18. Can I use with an RV?

Warranty

Limited Lifetime Warranty

Ultimate Bike Racks (“Ultimate”) warrants to the original retail purchaser that its bike racks and authorized accessories will be free from defects in materials and workmanship for the lifetime of the product, subject to the terms, conditions, exclusions, and limitations set forth below.

Warranty Coverage

During the warranty period, Ultimate Bike Racks will, at its sole discretion:

  • Repair the defective product or component;
  • Replace the defective product or component with the same or a comparable item; or
  • Provide a refund equal to the original purchase price paid for the product.

All repairs or replacements under this warranty will be provided without charge for parts or labor.

Exclusions and Limitations

This Limited Lifetime Warranty does not cover damage, failure, or loss resulting from normal wear and tear or external causes, including but not limited to:

  • Exposure to weather or environmental conditions
  • Cosmetic damage such as scratches, dents, corrosion, or rust
  • Accidents, collisions, or improper vehicle operation
  • Misuse, abuse, negligence, or theft
  • Unauthorized modification, alteration, or repair

This warranty further excludes defects or damage arising from:

  • Improper or incorrect assembly
  • Improper installation on a vehicle
  • Installation on a vehicle designated as a “no fit” application
  • Improper loading or securing of bicycles
  • Exceeding published weight limits or usage specifications

This warranty is non-transferable and applies only to the original retail purchaser. Any transfer of the product or material modification to the product will immediately void this warranty.

Warranty Claims Procedure

To obtain warranty service, the original retail purchaser must contact either:

  • The authorized retailer from which the product was purchased; or
  • Ultimate Bike Racks directly through its designated customer support channels.

Proof of purchase and documentation of the claimed defect may be required prior to approval of any warranty claim.

Exclusive Remedy

The remedies described in this warranty constitute the sole and exclusive remedies available to the purchaser. Ultimate Bike Racks shall not be responsible for damage to vehicles, bicycles, cargo, personal property, or injury to persons arising from the use, installation, or handling of the product.

Disclaimer of Warranties

This Limited Lifetime Warranty is made expressly in lieu of all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose, except where such disclaimers are prohibited by law.

Limitation of Liability

Ultimate Bike Racks shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to the purchase, ownership, installation, use, or inability to use the product, regardless of the theory of liability.

Some states do not allow limitations on the exclusion of incidental or consequential damages, so the above limitations may not apply to you. This warranty provides specific legal rights, and you may have additional rights that vary by state.